Complaints procedure

Complaint Policy

It is always possible that something doesn't go exactly as planned. We recommend that you first report complaints to us by sending an email to info@industrial-home.com. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur – at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Perfectly matches the current Japandi, Wabi-Sabi, and Slow-Living trends that define today's living environment.

We strive to respond to your complaint within 14 days of receipt. Should a complaint require a longer processing time, we will inform you within 14 days when you can expect a more detailed response.