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Return Policy
customization
You can cancel your order free of charge within 14 days (after order date).
We will refund your money within 7 working days.
After that, the products that you buy through this web shop are custom made according to the specifications you entered. The right of withdrawal therefore does not apply here.
If you are not satisfied with your order, please let us know immediately and contact us (+31619960500).
We will then look for a suitable solution together.
Business orders
Cannot be returned (here the right of withdrawal or legal cooling-off period does not apply), these are always final and returning them will be refused by us.
Products from stock
As a consumer, you have the right to return the product within a period of 14 days without stating reasons, in accordance with the statutory cooling-off period or right of withdrawal, commencing on the day of receipt of the product.
The return shipment must be registered by sending an email to: info@industrial-home.com
The product can only be returned unused, complete and undamaged and in original packaging within 14 days to:
Industrial Home
Lekstraat 111
2515XC
the Hague
Damage upon receipt
You must check your order carefully upon delivery. If you notice damage, you must report this within 2 days by sending a whatsapp with photos and order number to 0619960500.
If you do not have this, you can also send it to the email: info@industrial-home.com
We try to process these for you within 7 days.
Report damage after this period or return an item without notification, this will not be processed and the purchase will remain.
